Frequently Asked Questions

Everything you need to know about bringing nature into your home.

How do you ensure plants arrive safely?

We use custom-designed, eco-friendly packaging that secures the plant and its pot in place, minimizing movement during transit to ensure it arrives in nursery-fresh condition.

What is your policy if a plant arrives damaged?

We offer a 30-day health guarantee. If your plant arrives stressed or damaged, simply send us a photo within 30 days and we will provide a replacement or a full refund.

Do you provide care instructions with each purchase?

Yes, every plant comes with a digital care guide tailored to its specific species, including light requirements, watering schedules, and humidity tips.

Can I track my order once it has shipped?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number so you can follow your plant's journey from our greenhouse to your door.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you offer international shipping?

Currently, we only ship within the mainland United Kingdom and select European regions to ensure the shortest possible travel time for our living products.